Marriott International, Inc.

Bethesda, MD

"Marriott International contracted with The Optimum Group to provide us with a Quality Assurance Program to evaluate and monitor our new, state-of-the-art cafeteria at our headquarters for our 3,500 employees, We are extremely pleased with their performance and the assistance this service has provided Marriott in ensuring our standard of excellence is continually maintained.”

Jim Young

Vice President Corporate Facilities, Services & Real Estate

Project Scope

The Optimum Group was contracted to complete a full assessment, performance evaluation and analysis of the 21,500-square-foot foodservice facility associated with the cafeteria at Marriott’s 3,500-employee international headquarters in Bethesda Maryland. Initially, Optimum was also asked to complete a performance evaluation of the third-party operator, Sodexo, that was the incumbent operator providing all cafeteria and catering foodservice operations for Marriott. This analysis included the determination if a renewal of the contract was warranted or whether a new RFP solicitation should occur that may result in a selection of a new operator.

Further, in advance of a complete renovation of the physical facility, most specifically, the servery and the dining portion of the cafeteria, Optimum was asked to assist in the layout and design of the new renovation project that also included a survey of all its foodservice equipment to determine its existing condition, as well as its future usefulness for the new operation.

In addition, over the last decade The Optimum Group has conducted a quarterly full-service Quality Assurance Program. This effort has included both kitchen and service elements. This program comprises (4) quarterly customer service-oriented evaluations and (6) back-of-house sanitation and safety audits (main and catering kitchens, servery, storage, service & support areas).

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