Services, Clients & Case Studies

Marriott International, Inc.

Marriott International, Inc. view larger

Quality Assurance Audits

Bethesda, MD

Client Contact:

Mr. Jim Young
Vice President
Corporate Facilities, Services & Real Estate
Marriott International, Inc.
Dept 52/945.03
10400 Fernwood Road
Bethesda, MD 20817
Phone: 301-380-6071

Project Scope:

The Optimum Group was contracted in 2011 to provide a Quality Assurance Program consisting of back of the house sanitation & safety audits, as well as mystery shopping in the front of the house. Optimum continues to provide these same services today. The purpose of the program is to ensure Marriott’s third party foodservice provider of their international headquarters building is meeting appropriate and pre-defined operating standards. The operating units in the building complex include their 6,000 square foot employee cafeteria, catering and a retail Starbucks store. The quarterly program includes (6) sanitation & safety audits, (4) mystery shopping reviews and executive analysis & reporting.

The Optimum Group also provides quarterly briefing(s) to Marriott and the third party operator leadership teams to address quarterly assessments and corrective action solutions.

Jim Young Jim Young Vice President-Corporate Facilities & Real Estate
Marriott International, Inc.
"Marriott contracted with The Optimum Group to evaluate and monitor our new, state-of-the-art cafeteria at our headquarters, as well as doing the same at our Gaithersburg facility. We are extremely pleased with their performance and the assistance this service has provided Marriott in ensuring our standard of excellence is continually maintained.”